Customer Service Support Representative (Greyhound Package Express)SummaryThe Customer Service Support Representative is the back office support for the Call Center. L2 escalated calls are also handled in this position.REQUIRED RESPONSIBILITIES * Provide L2 support to CSRs.* Process all deferred and preferred boards.* Process all email and written correspondence.* Follow up with updated custome...
Customer Service Support Representative (Greyhound Package Express) Summary The Customer Service Support Representative is the back office support for the Call Center. L2 escalated calls are also handled in this position. ESSENTIAL RESPONSIBILITIES * Provide L2 support to CSRs. * Process all deferred and preferred boards. * Process all email and written correspondence. * Follow up with updated ...
Similar
Representative, Social Customer ExperienceSummary: Handles all customer queries and complaints delivered through the company's social media channels (Facebook, Twitter) and responds to reviews on review-sharing sites such as Yelp.Responsibilities:Uses the social engagement platform to monitor and respond to customer queries and complaints that are posted on Facebook, Twitter and Instagram. Supp...
Representative, Social Customer Background Summary: Handles all customer queries and complaints delivered through the company's social media channels (Facebook, Twitter) and responds to reviews on review-sharing sites such as Yelp. Responsibilities: Uses the social engagement platform to monitor and respond to customer queries and complaints that are posted on Facebook, Twitter and Instagram. S...